A midsize, market-leading blood management company was having major quality issues with the molding supplier for critical components of its flagship product, resulting in supply chain interruptions and a high rate of customer complaints.
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A leading surgical company had made the business decision to close its US manufacturing facility and transfer production to a low-cost geography. The product was a labor-intensive line of single-use devices for monitoring patient vital signs, for a total of 92 SKUs. The customer also targeted quality improvements and cost savings in packaging processes and materials.